Applied specifically to the fraud operations department. Submitted my CV and received the screening call after about a week, which was simply 'why do you want to work with TSB and how would you deal with a difficult customer'. Received an email and then another call to arrange an interview on-site (which they double-booked, lol). Interview was pretty standard but as someone who has no call-taking experience I missed some key criteria. There were six 'provide an example' questions and one 'scenario based' question. As promised I received a decision within two days and am waiting feedback. Lovely staff throughout, disappointed I didn't get the job.