Had an interview over the phone from a recruiter. Interview was a few basic questions and wasn't too bad. The interview was about 30 minutes long and afterwards the recruiter thought I would be a good fit and told me that h would contact me in the next few days if I was hired

I had to do a test for the first part of the interview and then met with a lady from HR. Then i had a group interview for the second part, about 12 people. we went around answering questions. mostly about dealing with customer service and step to ensuring good customer service.