The interview process requires several rounds to be considered. The first is a phone screening where you are asked several questions about your experience, reasons for leaving or wanting to leave current position, education, etc. Once you have completed the phone screening you will be contacted by the local office. At this interview you will take a tour of the office, get to sit in on Red Zone, and do a side by side with the other CSA's (if applicable). After this you will be interviewed by the Customer Support Supervisor with behavioral questions. The Director of Business Operations will also interview you either after you leave or while you are at the in person interview. This can be intimidating because the DBO may ask tougher questions. After you have completed the in-person interview you will receive another call or be asked to turn for a "third" interview with someone from another office known as Field Support Supervisor who is over the region. Their questions are by far the worst.