Fast paced interview with no time for games. You apply and if they like your background and experience, they WILL call. You go through a phone interview where they evaluate your tone and kindness (this is a call center after all) and if you pass the screening, you are called onsite for a 2:1 interview (to control bias) and most of the time you leave with an offer. If no offer was immediately made, allow a couple of weeks for response.