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      Four Seasons
      4.0★Rémunération et avantages
      New Anglia University
      5.0★Rémunération et avantages

      Entretien pour Customer Success Specialist

      14 janv. 2025
      Candidat à l'entretien anonyme
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      Expérience neutre
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 mois. J'ai passé un entretien chez SwipeSum

      Entretien

      Everyone was very nice, but the interview process left a lot to be desired. I applied at the end of August and had my first follow-up in mid-September. It was three days before I had another follow-up confirming my phone screen. The phone screen was easy and included typical, run-of-the-mill phone screen questions. I was asked to come in for an in-person interview. My in-person interview was about a week later. Again nothing difficult (tell me about yourself & your experience, "here's the day-to-day"). I asked about salary and they said it wasn't finalized at this point. I was told I'd hear back in two weeks. I didn't hear back after almost three weeks, so I followed up. I didn't receive a response until another two weeks. I was told they moved offices, and I feel that could've been communicated instead of going completely silent for almost five weeks. We move forward and schedule another interview for about two weeks later. I had my second in-person interview, it was very relaxed we talked about strengths and weaknesses, dealing with clients, handling ambiguity, and similar topics. I'm told they'll follow up with me in 1-2 weeks. It's almost 4 weeks before I hear back. They ask for references. I followed up by asking about salary again, and when it did not meet expectations, I asked for a different range and gave my reasoning. I did not receive any type of follow-up after that. While everyone was friendly, I liked the opportunity and felt I'd fit in well based on the interviews, the months of interviewing due to large gaps in communication did not instill confidence. And the apparent ghosting after salary was mentioned was incredibly unprofessional.

      Questions d'entretien [1]

      Question 1

      How do you handle difficult or uncooperative customers? What's one thing you really like doing and one thing you don't like doing? How do you proceed when you can't find an answer to a question?
      Répondre à cette question