After submitting resume and cover letter, there was an informational phone interview about 45 mins long. That was great, then the in person interview came, and last minute changes to the interview led to a reschedule. The lack of communication and entirely relying on emails (I tried to get them on the phone on several occasions and only ever received emails back) left a bad taste in my mouth. When I was to have a video interview because I could not miss another day of work at my current position, they had to make it only a phone interview. By then I neither wanted the job or expected a job offer. It was a complete waste of time and drawn out process.