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      Entretiens chez State FarmEntretiens d’embauche pour Customer Service Representative chez State FarmEntretien chez State Farm


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      Entretien pour Customer Service Representative

      26 oct. 2015
      Employé (anonyme)
      Atlanta, GA
      Offre acceptée
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 5 jours. J'ai passé un entretien chez State Farm (Atlanta, GA) en sept. 2015

      Entretien

      The interview process was quite painless. I applied online and then received an invitation to take an assessment. The assessment was broken down into two assessments. The first assessment was policies and procedures and background questions about my experiences. The second part consisted of simulations. It took me about 1 1/2 hours to complete. Two days later, I was notified that I did well on my assessments. That same day, I was contacted by a recruiter to set up an interview. The interview occurred the following day. At the beginning of the interview, the recruiter told me more about the position and confirmed my continued interest in the position. Then, I was asked various questions about my experiences and how I handled certain situations. I was asked to provide my answers in S.T.A.R format. After this portion, the interview told me that I did well. I was then offered a contingent job offer on the spot. There was no face-to-face interview. I accepted and then was emailed about the next steps of the process, which consisted of a drug screen and background check. It took about 4 days for the background/drug test process to be completed. Once I was notified that I passed, I was provided more information about what to expect my first day on the job.

      Questions d'entretien [1]

      Question 1

      Tell me about a time where you had to solve a complex situation/problem pertaining to customer service. What steps did you take and what was the result? Tell me about a time where you had to multitask. What steps did you take and what were the results? Tell me about a time where you had to deal with an irate customer. What steps did you take to diffuse the situation and what were the results?
      Répondre à cette question
      6

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative chez State Farm

      Entretien pour Customer Service Representative

      7 mai 2026
      Candidat à l'entretien anonyme
      Birmingham, AL
      Aucune offre
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez State Farm (Birmingham, AL)

      Entretien

      I've interviewed with this company. Very straight forward process. Would recommend applying to this job. The steps depends on the recruiter the agency uses. Mainly over the phone interviews, video, and in person last.

      Entretien pour Customer Service Representative

      29 mai 2026
      Candidat à l'entretien anonyme
      Southaven, MS
      Offre refusée
      Expérience négative
      Entretien facile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez State Farm (Southaven, MS) en mai 2026

      Entretien

      It seems to be a very low base pay leading to sales. This was not something I am interested in for my career. I have had several interviews with state farm but very few offered benefits needed for my family.

      Questions d'entretien [1]

      Question 1

      Asked me abiut my background
      Répondre à cette question

      Entretien pour Customer Service Representative (CSR)

      18 mars 2026
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience neutre
      Entretien facile

      Candidature

      J'ai passé un entretien chez State Farm

      Entretien

      Easy phone interview. Asked basic questions for the initial interview, was very fast and easy. Hear back in 48 hours. Was asked why I wanted the job, and how comfortable on a scale of 1-10 how comforatabke I was with sales

      Questions d'entretien [1]

      Question 1

      How comfortable are you with sales
      Répondre à cette question