It was a promotion from my previous job within statefarm. Most of the interviews statefarm do are over the phone or virtual interviews. They usually ask you questions that are customer service based and situational like " What was your biggest challenge trying to complete a task" or "how have you dealt with a difficult customer", The process for a new employee is to apply and take the placement test which consist of a typing test and critical thinking scenarios. With the typing test you are graded more on your accurately versus the speed you type