I took a series of online assessments that are common for customer service-type positions. Then I received an email. Next was a phone screening. Fairly straightforward. The way the position was promoted was as if it was an entry-level position in the underwriting department. When I actually went to the interview, the department manager kept talking about mail, mailings, correspondence. For the life of me, I was wondering why in the world was this man keep talking about mail! The other interviewer was from the underwriting department. As I was sharing my interest in learning more about underwriting, she abruptly told me that it had nothing to do with underwriting. A complete waste of my time for a glorified mailroom job when I was very clear about what I was looking for during the phone interview.