This was not what I expected. Looking at the reviews and all the online info, I was really excited to interview here. The gal had a personal emergency so didn't show up to the interview, but messaged me after a few hours and told me what was going on. I didn't hear back from her until the next week. Meanwhile I had reached out to a few people on LinkedIn, and one gal messaged back and asked if I'd like to meet with her and learn more about the company. I said sure, so we set a time, but she stood me up and never contacted me again. So I finally got my first interview, the gal really liked me. I was a little put off because she asked why I quit my last job. I was laid off due to a downsizing, but I figured maybe she's just new to interviewing and didn't know better. She also informed me that I was being interviewed for technical support because I didn't have the experience for solutions architect. I wasn't thrilled at this point because technical support pays about $20k less, from the ranges she told me. But she said I could work into the position I wanted as soon as six months if it became available. She passed me on to the next interview which was with the manager of support and two of her employees. I asked about working into the other position and told her I had been told it could be as soon as six months and she told me they like people to commit to a year. She seemed perturbed and wanted to stop the interview right there. She told me the technical support position was more technically rigorous than the solutions architect role. They asked me questions about how well I knew Python and Excel. I've been the Excel guru at other companies, but as I described this she was unimpressed. It was frustrating because I have a lot of aptitude and math experience, having tutored math up to calculus, and if I need to do something in Excel I just google it. I've also studied Python on my own, but apparently the level I've attained isn't enough for them. It's too bad because I think I wasn't very far off from what they wanted but perhaps they are spread too thin to train anyone, which happens a lot in technical support. Most companies seem to run a skeleton crew and not plan for things that may happen, like someone may quit and we'll need to train, or someone may be out, or if we want documentation that takes people away from doing support. From how stressed out the manager was I'm guessing that Spiff is not very different in this aspect. I'm really baffled about this. They want people to walk on with a very specific skillset, someone who is a programmer at least on some level and they want that person to stay on this team. Yet it pays so much less than other positions. Why? And why is it that the people in sales always make so much more than the people supporting the product? This whole process left a bad taste in my mouth. I applied for the role I wanted and felt I was most qualified for, and based on the job description, I could do it. I went bullet point by bullet point in my cover letter and described how my skills and experience would fit, then I was interviewed for an entirely different position that paid much less and basically told I wasn't what they wanted.