J'ai passé un entretien chez Spectrum (Bridgeton, MO)
Entretien
There is a 3 step interview process, one with HR, then with a Supervisor, last will be with a manager. They all generally ask the same questions but what they are looking for is your personality and ability to connect .
Questions d'entretien [1]
Question 1
What is the difference between a modem and a router?
J'ai postulé en ligne. J'ai passé un entretien chez Spectrum (Buffalo, NY)
Entretien
Very simple, general customer service questions. Basic troubleshooting scenarios. Familiarity with networking a plus as well as a history in customer service. Questions asked regarding customer support history. Not a difficult interview.
Questions d'entretien [1]
Question 1
When have you gone out of your way for a customer?
J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Spectrum (Greensboro, NC) en sept. 2019
Entretien
Meeting with 2-3 supervisors walk through the floor. They take turn asking you questions and you are able to ask them questions as well. A pretty standard call center interview. Cabling and tech knowledge help but more customer service focused.
Questions d'entretien [1]
Question 1
Name a time you went above and beyond doe a customer.
Basic technical questions.