J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez Spectrum (Louisville, KY) en nov. 2015
Entretien
Intense and data driven, various scenarios regarding site based operations and overall staffing calculations. The Brad Cleveland Book on Call Center Management will be your greatest help in preparing and passing any Call Center related interview.
Questions d'entretien [1]
Question 1
How to calculate weighted VOL and AHT's across multiple LOBs.