They invited me to a so called networking event that was basically everyone just watching two people interview at the same time in a small room, so basically treating us like cattle. Interviewer asked me what I would do if customer asked for something that was against policy and I answered that I would speak with my supervisor and try to achieve the best possible compromise for the customer. The interviewer then asks me what I would do if my manager wasn’t there. In the moment it felt like she was trying to make me say I would break company policy to help the customer since employers have to explicitly tell you that you are allowed to break policy even if you are a regular employee. So I said I would apologize to the customer and let them know I wouldn’t be able to accommodate them and she immediately ended the interview like this was some type of game. I feel like this is such a dumb question, if you want me to break company policy, you let me know I have the authority to do that, you shouldn’t have me playing a guessing game at an interview. Overall a very disgusting and humiliating place to interview at, the lady with the dreads was extremely rude too.

2 phone interviews in December, and 2 virtual teams interviews around March. Hypothetical and experience based questions, very standard, looking for someone customer-obsessed and very solutions oriented. They want to know you are a problem solver and prioritize positive exp for customers