I speak from the side of the manager doing the interview. We go threw plenty of applications a week and try to set up at least a handful every week. We may not be hiring, but we are always willing to do interviews, you never know if this person can be a strong asset to your company. We ask a wide array of questions, but really look at questions dealing with customer service. That is the business that we are in, and would want all of our employees to display a strong urgency for taking care of our customers. We try to contact all interviewees by phone to let them know the decision that has been made. Some stores even set up second interviews, especially for the management positions. Once we proceed with the hiring process there is a drug and background check that is associated with pre-hire, these results usually take a week to get back to the company.