The first screening interview was with HR/Recruiter and she was absolutely fantastic. She was energetic and very well spoken. Knowledgeable about the company and excited about the culture. Unfortunately, the hiring manager was far less than and seemed like I was literally taking up her time. It was extremely clear, from the start, she had absolutely no interest in speaking to me. She really struggled with answering my questions. I asked what she would like to see the person in this role accomplish in 30 days and she told me it would take at least 30 days to learn the software because it was so 'sophisticated'. So, let's translate, your system is far too difficult to use and you just indicted your product team by saying so. Also, she was completely unfamiliar with success metrics and the NPS process. Certainly did not instill confidence this was a progressive company. I would say if you're a junior level individual this may be a good fit but not for a seasoned professional.

Interviewed for CSM, had my first recruiter screen and was ghosted. Very disappointing, at the very least companies can send an automated or templated rejection email as a professional courtesy and basic respect for candidates. I sent a follow up email after I never heard back and never got a response. The interview asked basic CS questions - how many accounts have you managed, tell about an escalation and churn risk you handled etc. The recruiter spoke extremely fast and was very rushed, you could tell she was just listening for specific keywords, not looking to understand me as a candidate or what I would bring to the team. She didn't leave much room for questions at the end, and ended the 30 min interview after 20 mins saying her laptop was going to die, it was very obvious she just wanted to finish early. Not a positive candidate experience at all.