Overall Interview Experience: 3/5 I recently completed two separate interview processes for a Customer Success position at ServiceTitan over the course of nearly two months. The interview experience itself was excellent. Every person I met from the recruiter to the hiring managers, directors, and senior leadership, was professional, welcoming, and genuinely passionate about the company. The interviewers asked thoughtful questions, and I appreciated the opportunity to present my experience during a panel presentation. Where I believe there is room for improvement is in the overall candidate experience. Throughout both interview opportunities, I was informed multiple times that hiring decisions were being delayed while the company completed interviews with other candidates. This resulted in extended periods without proactive communication, and on several occasions I had to initiate follow-up conversations to receive updates on my status. As someone who invested nearly two months, completed multiple interviews, and prepared a formal presentation, I believe more proactive communication and clearer timeline expectations would have greatly improved the experience. One aspect of the experience that left me confused was the final feedback I received. I was told that my background reflected more reactive than proactive customer engagement. Given that my professional experience involves managing customer relationships, process improvements, driving retention, identifying opportunities to improve the customer experience, and that my interview presentation focused on proactive engagement and customer advocacy, I was hoping for feedback that would clearly explain what specific competencies or examples were lacking. After waiting approximately two weeks following my final interview while the remaining candidates completed the interview process, I was expecting feedback that would help me grow professionally. Instead, I left without a clear understanding of what specific experience or skills were missing, making it difficult to apply that feedback to future opportunities. To the company’s credit, after I shared my experience with recruiting leadership, they took the time to review my feedback, acknowledged the communication gaps, and recognized that the final feedback could have been more actionable. I genuinely appreciated their willingness to listen and respond professionally. Overall, I came away impressed by the people and culture at ServiceTitan, and I believe they have an opportunity to further strengthen an already strong interview experience by providing more proactive communication, clearer timeline expectations, and more actionable feedback to candidates who invest significant time throughout the hiring process.