Resolve customer complaints on policies and offer the customers redress where needed. Analyze customer written complaints and with knowledge completely learnt through training you had to decide wether or not the customer was due a refund on their policy

It was through REED recruitment agency, it was a basic telephone interview. No tricky questions, pretty simple. There were 2 online tests you have to complete. One for attention to detail and another ordering things in alphabetical order However, REED are the worst recruitment agency I’ve ever dealt with. They delayed my starting date by Aprox 7 weeks because they made a mistake.

The interview consisted of a single phone call with some very basic questions about using a computer. The process of being hired was long and drawn out with a lot of confusion due to Reed.