J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Santander (Glasgow, Écosse) en juill. 2017
Entretien
1- online test, which lasts about 20/30 min. few questions plus basic maths exercise.
2- phone interview, 15 min, usual competency questions
3- the next day o got an invitation for an assessment day. which ;asted about 2,5 hours.
written math exercise about 15 min, then there was a phone call exewrcise, but they give you 15 min to read through the info and prepare, and finally another competency interview in which they ask you the same questions as the previous interview.
Questions d'entretien [1]
Question 1
name a time when you went an extra mile for a customer
J'ai passé un entretien chez Santander (Glasgow, Écosse)
Entretien
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Questions d'entretien [1]
Question 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Questions d'entretien [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Questions d'entretien [1]
Question 1
Describe a time you have used great customer service