Very clear process, they tell you exactly what to expect at each stage and tell you what you've done well at and things to improve on. First there is a phone interview, then an assessment centre. It is broken down into a numerical assessment, role play and then a one to one interview

After submitting my CV and completing an online test which tested numeracy and customer service skills I was contacted to arrange a telephone interview for the following week. I passed the telephone interview and was invited to attend an assessment day the following day. At the assessment I had to do a second numeracy test, a role play and a face to face interview. I was offered the job later that day on the basis that I passed a credit and background check.