First contact through a recruiter. She asked a couple of easy questions, the second interview was face to face with two managers. They made me feel comfortable and asked the typical questions for a customer service position in French and in English. The interview went really well and the recruiter received a positive feedback. After nearly a month awaiting for a response, the recruiter contacted me stating that the response was negative and that they did not give her any reason. I spent about 45 min in an interview , the least would have been to receive a feedback.