Group interview with around 11 people including myself. Ages ranged from 16-30 i think and i think i was the youngest. I think they were looking for people who were 18-21. Manager explained what the job was and asked the group about upselling, if you know what it is say it out loud because i knew what it was but wasn’t confident enough to say. She then asked about cross selling then explained it. They asked our names and a time we received good customer service, at this point speak loud and make eye contact with the managers as first impressions matter. Got into groups of 3 and had to say why we wanted to work in river island whilst the managers were going round and listening in. I then spoke to the two people my group, introducing myself and asking questions and listening to avoid awkwardness. Stay in groups and someone be the customer looking for an outfit for an event eg. cinema/date and someone be the worker basically finding them the perfect outfit. Basically try to get a good item from the rack and then try and get another part of the outfit like if you get a top for the customer, try to upsell to get the customer to want bottoms. Try to be persuasive as that’s what you’ll be doing in River Island but don’t be pushy. The then ended and said they’d get back to us. After a day they did for me and i didn’t get it, i’m not sure if i wasn’t confident enough or it was because i wasn’t as available as they would have liked. I asked emailed them asking if the manager could email me back telling me what i could have did better and i was told if she has time but she is very busy. As my first interview it was okay. It said to be comfy and i wore a graphic tee, a black cami top and black culottes and converse which if i could change i would wear boots as everyone else was wearing boots and 2 girls wore culottes whilst two wore jeans. Good luck anyone!!