Friendly, straight forward as they are judging your demeanor in how you would handle customers. If you did customer service before, this is straightforward. Make sure you're aware of the high stress number of client onboarding as is the nature of the role.

1. Applied online 2. Recruiter response within 5 days of applying; scheduled teams meeting for initial screening with recruiter 3. Screening complete, recruiter passes info to manager of the team 4. 30 min Interview with team manager 5. Received decision within 3 business days I was denied and unsure why as both screens went exceptionally well. I also come from one of their biggest competitors with years of experience. I was even told during the interview with the manager that I seem to know a lot about the role that I applied for. Unsure if they’re interviewing for market research or to actually hire qualified candidates. It was an ok experience. I’m a black woman located in TX.