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We appreciate your honest feedback and sincerely apologize for your negative experience with the Rigor application process. One of our core values is to, "Own Your Work" which means we place a strong emphasis internally on owning our accomplishments as well as our mistakes. We are very sorry for this blunder and take full responsibility. As a result of you sharing your story, we have adjusted our process moving forward so this does not happen again.
If you're comfortable getting in touch, we'd love to apologize directly and ensure our changes would address your experience. You can reach me, Sarah Affleck (Director of Sales Development), at sarah@rigor.com or Kathryn O'Day (COO) at kathryn@rigor.com.
Thanks again for the candid feedback,
Sarah Affleck