I want to start by thanking you for your feedback. We are committed to fostering a culture of clear and honest communication, best practice implementation, collaboration and appreciation. We strive to infuse our culture into everything we do, including interviewing and hiring the talent for our People & Culture team. During the interview process we do our best to paint a full picture of not only who Reserve Trust is, but also the importance of each position within the organization and setting clear expectations for the position. As the People & Culture team is rapidly scaling with the business, the People & Culture Specialist role would be operating in a true generalist capacity until we have the rest of the team onboard. I am disappointed to hear about some of your experiences with us in our interview process and we strive to get back to all candidates with feedback in a timely manner and know that it can always be improved. I urge you to reach out to me directly and I would be happy to discuss your concerns and experience further: kcooper@reservetrust.com Thank you again for your feedback. It is very much appreciated, and we will continue to do our best to provide all candidates with a positive experience. Krystal Cooper Director of People & Culture