1. Initial telephone call confirming interest and arrangements for telephone interview. 2. Telephone interview. Asking about yourself, your experience, your interest in the company. Second part of interview is STAR competency based questions. Answers are scored. I was called the next day and invited to take part in the next step. Follow up email detailing scenario of the next step. 3. The role play telephone call. A member of the recruitment team will call and role play begins. I may be different for everyone. I don't know This is scored and a if successful a telephone call the day after will let you know your feedback and also make arrangements for your final stage. 4. The Face to Face Interview. Details will be emailed in order for you to refresh any gaps in your knowledge. The interview is again in two parts. Make sure you know your job description, the company and any questions you have. Second part is STAR competency. I was contacted the next day with feedback and an offer.

3 step interview •screening call •role play where you are given a scenario ahead of time •interview with Business manager of the office you have applied for and a senior member of management