If you get referred, you get an automatic interview. Interview was weird questions, what superpower would you have, animal would you be. What song would play when you were walking into the room. What is your life quote. They bring you in and sit you in a room with computers where you take a typing test, and then make you search around the internet a little bit. then you go sit with the other specialists and listen to them make calls for an hour before the actual questions are asked. It's a three hour interview and could be longer if there are more people.