It was very easy, just one phone interview and they asked basic “what would you do” type questions. At the end they say whether you got the job or not, you pick your schedule, and they tell when training starts. You do have to sign up for an interview through workday and it took me a few weeks to get one because there were never any time slots available.
The process was watching an animated scene, then rating each potential answer. I thought it was basic and made sense. However I believe they want to see you choose several answers as being acceptable responses, not just one.
I applied online and had to set up and interview. It was on Microsoft Teams. It was the basic Star method. The interview questions consisted of knowing how to troubleshoot and basic customer service related questions. Overall, I had a bad experience.
It was a basic interview process. Nothing out of the ordinary. Just sell yourself and you should be fine at the very least. Don’t think I would apply ever again though