Applied online, received a call to come in for an interview a couple weeks later. They asked all the basic questions: why do you want to work here? what does customer service mean to you? etc. They then administered the drug test and scheduled my first day of training. Easiest interview I've ever had.

Had an interview with the customer service manager, where we had discussed my past work experience, skills, and availability for the position, along with expectations and responsibilities for the role.