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      Progressive Insurance

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      Recherches associées: Avis sur Progressive Insurance | Offres d’emploi chez Progressive Insurance | Salaires chez Progressive Insurance | Avantages sociaux chez Progressive Insurance
      Entretiens chez Progressive InsuranceEntretiens d’embauche pour Customer Service Representative (CSR) chez Progressive InsuranceEntretien chez Progressive Insurance


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      Entretien pour Customer Service Representative (CSR)

      18 juin 2025
      Candidat à l'entretien anonyme
      Houston, TX
      Aucune offre
      Expérience neutre
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 5 semaines. J'ai passé un entretien chez Progressive Insurance (Houston, TX) en févr. 2025

      Entretien

      You first have to do an online assessment. If you pass that then you get a link for Hirevue interview that is a one sided video interview. The questions are the same for everyone. It took a while for me to get any response.

      Questions d'entretien [4]

      Question 1

      Tell me about a situation where you had to adapt to a substantial change.
      Répondre à cette question

      Question 2

      Tell me about a time you struggled or were overwhelmed by a new or or difficult challenge at work or school. Describe the situation and how you overcame this challenge to remain productive and effective.
      Répondre à cette question

      Question 3

      Tell me about a time you dealt with a demanding customer. How were you able to solve their problem in a way that exceeded expectations. How did you know what would exceed their expectations?
      Répondre à cette question

      Question 4

      Please briefly describe your work history and reasons for leaving. In addition, please tell me why you’re interested in joining Progressive and why you think this role would be a good fit for you.
      Répondre à cette question

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative (CSR) chez Progressive Insurance

      Entretien pour Customer Service Representative

      29 janv. 2026
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez Progressive Insurance

      Entretien

      I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.

      Questions d'entretien [1]

      Question 1

      Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
      Répondre à cette question

      Entretien pour Customer Service Representative (CSR)

      6 janv. 2026
      Employé (anonyme)
      Providence, RI
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez Progressive Insurance (Providence, RI)

      Entretien

      Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.

      Questions d'entretien [1]

      Question 1

      Tell me about a time you were able to de-escalate a customer.
      Répondre à cette question

      Entretien pour Customer Service Representative (CSR)

      21 oct. 2025
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      J'ai passé un entretien chez Progressive Insurance

      Entretien

      Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).

      Questions d'entretien [1]

      Question 1

      Whens a time you had to problem solve.
      Répondre à cette question