Phone Screening, video-recorded responses to questions, then a 1:1 interview with a team manager. It is best to review the STAR method (watch some Youtube videos) and think of specific scenarios to speak about. You can listen to the question, then click to proceed onto recording your video interview, but you can only re-record 1 time, and you cannot go back to choose your first video response if you do. Be well prepared, and put your best customer service foot forward!