1. Please share why you're interested in joining Progressive and why do you think working on the claims team and this position would be a good fit for you 2. Please briefly describe your work history including why you left each position 3. Of the work projects or tasks you've had in the last 5 years, what aspects did you like the most and why? What did you like the least and why? 4. What specific steps do you take to effectively prioritize your tasks and ensure all aspects of the task or project are executed accurately? Tell me about a time this approach ensured your work stayed organized. 5. Tell me about a time where you had to gather information from multiple sources to solve a problem. Answer in STAR format. 6. Tell me about a time where there was a misunderstanding between you and a customer and you were unable to meet their expectation. Answer STAR format. 7. Tell me about a situation where you had to adapt to a substantial change or situation at work or college. Answer STAR format. 8. Think about a time when you needed to learn something new in order to accomplish a task at work or college. Answer STAR format.