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      Progressive Insurance

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      Recherches associées: Avis sur Progressive Insurance | Offres d’emploi chez Progressive Insurance | Salaires chez Progressive Insurance | Avantages sociaux chez Progressive Insurance
      Entretiens chez Progressive InsuranceEntretiens d’embauche pour Customer Service Representative chez Progressive InsuranceEntretien chez Progressive Insurance


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      Entretien pour Customer Service Representative

      24 avr. 2015
      Employé (anonyme)
      Riverview, FL

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative chez Progressive Insurance

      Entretien pour Customer Service Representative

      29 janv. 2026
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 6 semaines. J'ai passé un entretien chez Progressive Insurance (Riverview, FL) en avr. 2015

      Entretien

      Applied 3/5 Assessment 3/5 Email for phone interview request 3/12 On the day and time of my phone interview no one called me, about an hour later she called me and apologized, she actually called the wrong person during my scheduled slot, we rescheduled for 3/24. The phone interview went great, however the recruiter felt I would be a better fit for the customer service position than sales position I originally applied for. She said someone would contact me for a F2F interview. On 4/1 I received a call to schedule the F2F interview and also email request from hire right to start the background check. My F2F interview was on 4/9 everyone was super nice both recruiters made the interview seem like a conversation, each asked about 10 questions. I sat with a rep for about 30 mins. The recruiter said that they were going to compare my answers from all 3 interviews and would get back with my in 7-10 days. On 4/17 they called and offered me the job!

      Questions d'entretien [1]

      Question 1

      STAR QUESTIONS
      Répondre à cette question
      4
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez Progressive Insurance

      Entretien

      I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.

      Questions d'entretien [1]

      Question 1

      Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
      Répondre à cette question

      Entretien pour Customer Service Representative (CSR)

      6 janv. 2026
      Employé (anonyme)
      Providence, RI
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez Progressive Insurance (Providence, RI)

      Entretien

      Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.

      Questions d'entretien [1]

      Question 1

      Tell me about a time you were able to de-escalate a customer.
      Répondre à cette question

      Entretien pour Customer Service Representative (CSR)

      21 oct. 2025
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      J'ai passé un entretien chez Progressive Insurance

      Entretien

      Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).

      Questions d'entretien [1]

      Question 1

      Whens a time you had to problem solve.
      Répondre à cette question