My first applications were sent in online. I had to apply six times before they put me into pre-qualification. After about 3 weeks I was called to set up a phone interview for the next week. You then receive an email giving you helpful hints on what kind of questions you should expect. I HIGHLY recommend that you write atleast two answers out for these. They take the STAR approach very seriously. After my phone interview she said she felt good enough to schedule me for a final interview in person. (Dress nicely!!) The first thing they did before my interview was let me sit in on phone calls with an experienced rep. I enjoyed this. He was very helpful, fun, and energetic. He told me it's a great company to work for. After 30 min. of this they took me to a small room upstairs and the first manager interviewed me. It was about 5 behavioral questions and you can not be SPECIFIC enough, I assure you. After that the next manager came in and asked me more questions again using the STAR format. This process took about 2 and half hours in total. My advice is to make sure you follow through on what the outcome of your situation was and what you learned. They are big on what you did to overcome an obstacle.