I applied for Progressive in October 2016. I got an email stating that my resume had passed the initial check and I was being moved forward in the process within a few days of submitting my application. The next morning I was sent a link to complete an online assessment. The assessment was pretty standard. Simple math word questions, some chart reading, and then a personality test where you rate things on a 1 - 5 scale from completely disagree to completely agree. The morning after I completed the assessment I received an email stating that I had passed and would be moving forward in the process. I received a link to schedule an over the phone interview. I scheduled it at the soonest possible date which was 4 days away. I completed my phone interview yesterday, which I must admit I was very nervous about. I didn't think it went very smoothly, but never the less, about 2 hours after the interview I received another email saying that I passed the interview and would be moving forward to the background check. Since I've gotten this far, I'm feeling pretty hopeful. The phone interview went like this: The recruiter called at the exact minute that I scheduled the interview for. I had prepared in advance and I STRONGLY suggest you do the same. She started out by going over the position and salary. The pay range in the job posting was from 16.50 to 20.90 per hour and she informed me that the people that get 18.50-20.90 have auto insurance experience. Then she asked me what I wanted to make per hour. I suggest you ask for more than you assume you'll get because they have wiggle room. She talked about the schedule and asked when I could work and if I would need any time off during the extensive training period which is a few months long. She asked me about my previous jobs and why I left and what I liked and disliked about them. She asked me why I wanted to work for Progressive and I could tell that this was one of the most important questions. You need to research the company because she will ask what you know about them. Then we did 3 behavioral questions which I answered in the STAR format just as I practiced. Overall I was nervous and I stuttered a few times. When I hung up I thought I had failed for sure, but was so happy to get that email that I was moving forward only an hour or so after the interview ended. Good luck!