Started by filling out an application for an available position online. After that was completed, I was invited to take the pre-employment assessment which was fairly easy (basic intelligence and easy math/trend questions). I was then invited to conduct a phone interview that occurred approximately one week after filling out the questionnaire. Upon the completion of the interview, I received confirmation from Progressive and background forms to start that process. My face to face with the hiring manager was conducted 9 days after the phone interview. I felt confident heading into the face to face interview until I sat down at the beginning. I felt I was being interviewed for formalities and the hiring manager's mind was already made up. I also felt that being a vet and a little older than your average entry level applicant worked against me, but the interview itself really wasn't too bad. A general "what do you know about the position," followed by "why Progressive," and then 6 STAR based questions to finish it off. Overall, the process was a pleasant experience, albeit a tad different than other interviews I've conducted. I would suggest going through your work history within the framework of conflict resolution, customer service, organizing/multitasking, and thinking on your feet and then finding a way to embellish or construct general stories that make you shine in relation to the job description. I was able to relate to the questions asked, but not necessarily in the customer service role for all of them, so I believe I was passed over for that as well. Going back, I would've made up stories beforehand having to do with helping customers and multitasking in places other than Helmand Province, Afghanistan. Vets- Definitely find a way to translate your military service into civilian terms and customer service roles as best you can. My only REAL problem was the background screening, and how intrusive it is in relation to current employment. For your current job, you have the opportunity to allow them to contact your current employment (usually it's a "I'm so and so calling, I'm just calling to confirm _______ is under your employment," or find a way to locate your first and last paystubs. I'm sure you have the option to submit the blood of your first born and nail trimmings from the family dog, but I chose the "yes, you can contact my employer." Terrible decision. HireRight didn't just call my employer for confirmation, they called and asked them everything about me and basically confirmed I was leaving the confines of their employment, which was known to them, but the process made them feel I was in the final processes of leaving (most background investigations don't occur in depth to that degree until the final stages/acceptance) and they all but terminated my employment by taking me off of the schedule. I can't fault them for that, and I'm lucky enough to have accepted a different job offer the day after I was told (with no feedback, and a week after my interview although I was the final interviewee) I wasn't being considered by the hiring manager, but just beware of HireRight basically confirming to your current employer that you're attempting to jump ship before you're able to notify them. The BI also took 10 full working days. Overall, I was still impressed with the Progressive hiring process. Perfect for those without children, fresh out of college, and young. I should've paid more attention to the previous reviewers that all but said if you weren't in your early 20s (i'm 29) you don't stand much of a chance. From the employer's point of view, you can't really fault them as they really require their entry level employees to "buy in" to the culture and immerse themselves, I just somewhat wish I didn't focus so much energy into the process. I had 3 final interviews scheduled that week, and the environment at Progressive quickly made them my "1a" choice before the interview. Just know what the job entails, know why you want to work there, know who Progressive is as a corporation, and know how to tell a story. Good luck to all of those that took the time to read, I hope it was helpful!