J'ai postulé en personne. Le processus a pris 4 semaines. J'ai passé un entretien chez Progressive Insurance (Iselin, NJ) en janv. 2016
Entretien
The interview process was the basic STAR interview (Situation, Task, Action, Result), make sure to ask what percentage of time you will be on the phone. Also, ask how your job performance is measured, if they answer that your job performance is based on behavioral objectives, probe further and ask what is my expected call handle time, what is the max amount of claims I will be taking per day, once I am up to speed, what is my expected phone availability per week, and most importantly are my calls recorded how does the evaluation of those calls factor into my job performance.
Questions d'entretien [1]
Question 1
What was a difficult task and how did you complete it successfully.
J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Progressive Insurance en juin 2016
Entretien
I Applied on line mid May, online assessment 3 weeks later, phone interview the following week. Be prepared to answer questions using the STAR format. Also make sure you research the culture.
Questions d'entretien [1]
Question 1
Tell me about a time you had to deal with conflict?
J'ai postulé en ligne. Le processus a pris 2 jours. J'ai passé un entretien chez Progressive Insurance en avr. 2016
Entretien
The process took 2 days. I received an email the day after I applied indicating I had met the minimum requirements from my background and asking I complete an online assessment. The assessment was timed for 2 hours and including questions identifying trends based on data given, situation questions and behavioral questions (1 least effective, 5 most effective). Finally there were several questions on my desired preferences in the work place (1 least desirable, 5 most desirable). I did not find it too difficult, math and graphs come easy to me, however the situation based questions were challenging, as I am not coming from a business background and the focus is much different. You should answer honestly to see if the company is a right fit, however in hindsight I definitely felt that I should have approached the question more with the bottom line and personal responsibility in mind ("If I had to finish a project due after hours" choosing to work late and at home vs. asking for assistance to finish during the work day). I had a problem with the test that there was a "back" button however it did not work for me to be able to review/change my answers. There are a couple I wanted to change but I do not think it would have made a difference. The process was efficient and I was well informed of every step. Overall I thought the process was fair.
Questions d'entretien [1]
Question 1
You have to turn in a review to your manager and you forgot until the end of the day Friday. Please rate which action would be most effective in reaching your goal. (1 least effective, 5 most effective).
J'ai postulé en ligne. Le processus a pris 3 mois. J'ai passé un entretien chez Progressive Insurance (Orlando, FL) en avr. 2016
Entretien
The interview process was lengthy. I applied to the position in feb and did not get an email for an assessment for another month. Ultimately I finally got hired in may. The recruiter was extremely helpful and kept me updated even when she did not have any news to tell me. She mentioned to me that the length of time that I had to wait was not normal and apologized for the unusual time frame.
Questions d'entretien [1]
Question 1
The person that I interviewed with was very personable which made the interview fun. All of the questions in both the phone interview and in person interview was behavioral questions