The application was one of the things that attracted me to this company since process was very different from the usual send the resume and cover letter out into the ether and wait for a reply. The process started with an online application form with several questions that were directly related with handling situations related to the position itself, such as how to respond to a customer's email, what a great support experience is like, how to improve support documentation and my own goals working for the company. I was contacted a few days later for a phone interview followed a few days after that by an in person interview. The interview was once again very creative and required critical thinking as opposed to interview prep. There were three parts to the interview, which I was given instructions on how to prepare for in advance: a roleplaying support situation, a spreadsheet analysis situation, and an opportunity to discuss my prior work through examples. After this I was asked to return for again for a more traditional type of interview, this time with with a panel of people from different departments, in order to get insight into how interactions with the whole team would go. This was followed by a reference check and a final phone interview with the CEO before being offered the position.