Was contacted to have a phone interview. Very basic questions (~30 minutes), such as "What are your strengths and weaknesses?" Next, brought in for a face-to-face interview with department manager. More of a general talk about why I wanted the job, etc. Also sat with an employee to learn more about the job and the products I would be working with. I was asked to do an interview project at home. Pretty much just exploring the website and answering questions about the page and the products from the point of view of the customer. Brought in for another face-to-face interview, this time with department director. Very casual. Finally asked to do a role-play with a supervisor. This was the hardest part as I was not prepped at all.