Applied for the job in September and received a call from a recruiter for an interview in January. The talk with recruiter was friendly and easy going and interview was set up for the next day. After waiting an 1 hour and 15 mins after my interview was to start i was greeted by two interviewers one was friendly and apologetic for their lateness. The other didn't say much of anything aside from the two questions he asked me from his worksheet. After multiple apologies, explanations and handshakes we got into what seemed to be a rushed but friendly interview starting with telling a little about myself and went into him telling me about the company and the many things they had on the campus. This was followed by the two taking turns asking four different scenario questions from a standard printed list and them taking notes of my answers. Questions included what i would do if the person was upset and wanted calls to stop but couldn't make payments, (promise to pay) and what i would do if person couldn't make payment but was working towards making one (deferment). I was given a card and told to call in a couple of days if i didn't hear anything. After two days of calling and not receiving a call back, I finally got in contact with the recruiter who informed me I "should have" received an email which I never did and that I was not chosen because I was too soft spoken.

The process was pretty easy and straight forward. The main thing is knowing the description of your job title as well how well you are with customer service. Navy Federal surround their values on their members so customer service is key.