J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez NEXT (Birmingham, Angleterre) en oct. 2023
Entretien
It was a group interview and I was told to show up early and observe the shop floor. Then we were gathered into a room and split into teams to give presentations on what we have observed and told to offer suggestions for improvements. Then we were sent back to the shop floor with supervisors to work within a specified section, to see how we interacted with customers. In the end we were interviewed individually and then, I went home.
J'ai passé un entretien chez NEXT (Belford, England)
Entretien
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez NEXT (Havant, England) en avr. 2026
Entretien
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service