Le processus a pris 2 semaines. J'ai passé un entretien chez NEXT (Bicester, England) en janv. 2020
Entretien
ONLINE & PHONE INTERVIEW -
I applied online, then a few days later I was greeted with an email saying I passed the online interview and had to sit tight for a phone call if I was successful beyond that.
After a week, I received a phone call asking if I'd like to participate in a phone interview. They asked me a few of the questions and was then told that they would like to invite me for a face-to-face interview.
IN-STORE INTERVIEW -
After arriving, I was given a few tasks to do to test how well I handle customer service / warehouse. These tasks were to interact with customers, make sure the store-floor was tidy and presentable and then to scan / sort a few items in the stockroom. Soon after, they accepted my application and will be phoned in a few days.
This process was very clean and really showed me the kind of company I was going to be involved in. I couldn't have asked for a better interview process.
I've only been working for them for a day and I can honestly say - I love the team so far! I look forward to my future with this position and to work alongside my new colleagues.
Questions d'entretien [3]
Question 1
It doesn't have to be about Next, but can you tell me a time where you received exceptional customer service?
J'ai passé un entretien chez NEXT (Belford, England)
Entretien
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez NEXT (Havant, England) en avr. 2026
Entretien
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service