1. Initial telephone chat. 2. Follow-up telephone interview (structured) with interactive role play; you will receive email instructions halfway through phone call, be given a short timeframe to read and prepare, then be called again to go through it. 3. Formal interview; quite long, you'll have the face-to-face, also do more interactive role play.

I had a first interview with the agency. There were some questions about my CV, why I want to work for the organisation and some competency based questions. Then we had a roleplay over the phone. The second interview was in the organisation and there were 4 more people. The first part was a 1-2-1 traditional interview with more competency based questions, then we had another two roleplays over the phone and a group exercise where you had to discuss a couple of topics with the rest of the group. Everyone was very nice and the company looked like a lovely place.