From application to offer letter, the process took approximately 6 weeks. Initially a phone interview of approximately 20 minutes was conducted followed by an invitation to the office in North Phoenix to complete electronic assessments (personality and customer service capabilities) with a final interview approx 3 weeks afterwards. The final interview was 2:1 environment, friendly and very much focused on their need for customer-centric associates and your ability to deliver this level of service. I found the whole process to be easy, straightforward and everyone from recruiter to hiring manager were very upfront and answered questions directly. Love the professionalism and am happy to be a part of the team!