First I had to complete an online test to make sure I knew how to handle guests. I passed that test and was brought in for a 1:1 interview with the front desk manger. I was asked more detailed questions about how I have handled upset guests in the past. When you are asked these questions be as specific as possible about how you resolved the guest issue. You are graded on how you answer the question. After I spoke with the front office manager I met the assistant general manager and was asked how I handle down-time while working overnight.

In person with manager. Asked STAR related questions and went over the position and hours. Went over the culture of the company and benefits as well. Advised me of the next steps and sent an offer for background and drug screen.