Typical phone screening. Asked about strengths and weaknesses, background in customer service, and described the job role. Interviewer was very friendly. Heard keyboard typing in the background- either she was taking notes or multitasking.

I applied via WayUp and had a phone interview with the recruiting coordinator. She was very friendly and asked appropriate probing questions about my experience and such. Though I didn't get an offer for this position, they are interested in keeping in touch.