J'ai postulé via la recommandation d'un employé. Le processus a pris 1 jour. J'ai passé un entretien chez Lebara (Londres, Angleterre) en mai 2015
Entretien
Phone interview initially. then invited in for group session where we spoke about ourselves,were asked to answer spoken and written questions ( a lot about previous customer service experiences etc ) and perform how we would act on the phone given certain scenarios >Our Lebara greeting in 2 languages. Give examples of good and bad customer service etc.
Questions d'entretien [1]
Question 1
how you exceeded / went above and beyond what was required or would of been expected in one particular instance.
J'ai postulé via une agence de recrutement. Le processus a pris 3 jours. J'ai passé un entretien chez Lebara (Londres, Angleterre) en sept. 2015
Entretien
The people were really friendly and nice. The location was ok to find. Once I arrived you had to sign in and elevator to the reception. Signed in and took a seat a young man set a few seats away and he took about 5 mins or so to realise and present himself as the supervisor. I followed the way to the floor filled with segments of country teams with a call centre setting and flags to represent individual teams.
The first part was straight into action, after been shown around and introduce to the 2nd supervisor I set to listen to Spanish calls abd absorb an agent in action .
Then went into a office and answer some interview questions.
After the interview was advised via call and email of job offer
Questions d'entretien [1]
Question 1
There was a customer service over the phone role play where customer needed credit to call a recovery service and there is no supervisor, what would you do?