The role requires strong customer service skills, including handling a high volume of inquiries. It also involves data entry tasks, clear verbal communication, and resolving customer concerns or conflicts. Attention to detail is important to ensure accurate information and high-quality service.

A phone interview with a recruiter and a one-on-one interview with the lab manager followed about a week later. In-person interview covered standard questions about work style, career goals, and previous experience. The interviewer was nice and was transparent about the work expected in the role. The interview lasted approximately half an hour, followed by a tour of the lab.