First I applied online. 3 months later after I forgot about I got an email to take an online assessment test. A week or so later I got a screening phone call to see if I’m still interested and ask basic background questions. Then a few days later came in for a Panel Interview with a department manager, Your would-be Direct Supervisor, and 2 Union representatives.

It was a group interview with about 5 other candidates being interviewed by a panel of two. The interviewers had two full pages of questions to ask you and they pick on the candidates to answer and you just answer after the other. They ask a lot about your experience with a call center and the variety of duties that you performed.