Questions d'entrevue Human Resources Call Center chez Kaiser Permanente

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Kaiser Permanente

Entretiens

Entretien pour Human Resources Call Center

22 août 2012

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Expérience positive

Entretien moyen

Candidature

J'ai postulé via une agence de recrutement. Le processus a pris 2 semaines. J'ai passé un entretien chez Kaiser Permanente (Alameda, CA) en août 2012

Entretien

I was contacted through a staffing agency; the interview took place a week later; It was a phone interview with two individuals, although I was only given one name and surprised when he stated we will conference in shortly.

Questions d'entretien [5]

Question 1

Explain in detail a situation where you had a difficult client, how did you handle the situation, what was the outcome?

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Question 2

Expalin a situation where you had to use ethics to make a decision?

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Question 3

Name a situation where you had to explain a change to a customer that they didn't understand, where they became angry?

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Question 4

Describe a situation where you had to use your analytical skills to make a decision and/or make recommendations to your superiors? What was the outcome?

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Question 5

Describe a time where paying attenting to detail was vital?

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