Troubleshooting: "Walk me through your troubleshooting process for a common technical issue." "How do you approach a problem when you don't immediately know the solution?" "Describe a time when you had to troubleshoot a complex issue and how you resolved it." "What tools and resources do you use for troubleshooting?" Customer Service: "How do you handle a frustrated or angry customer?" "How do you explain technical concepts to non-technical users?" "Describe a time when you went above and beyond to help a customer." "What are your strategies for building rapport with customers?" Technical Knowledge: "What are the different types of computer hardware and software?" "Explain the purpose of software drivers and how they work." "What are some common networking protocols?" "What are some common operating systems and their features?" Communication: "How do you communicate technical information to non-technical people?" "How do you document technical issues and solutions?" "How do you prioritize and manage multiple tasks?"